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CTmatador is a platform for traders. We strive to protect the privacy of each of our traders and ensure the security of any personal information we receive from them. Any change in the policy of our company is published on our website.
The purpose of this agreement is to explain in more details to you what personal information we collect and how it can be used. It should be noted that our subsidiaries have the opportunity to use your information.
Your personal information is collected through our applications, emails, phone calls, SMS messages, cookies. We keep records of all letters and emails sent to us or by us.
All information that is collected refers to strict security procedures for the storage and disclosure of information that you provided to us.
We collect this information to provide the best service:
For transactions, we need to confirm the name and address of our customers and certain third parties. You may need to give a physical form of identity proof when opening your account. If this information can not be provided, we may request personal information from a credit agency to verify your identity. All our steps for your identification are not monitored by lenders to evaluate your ability to get a loan.
In addition to verifying your identity, we may request personal information for:
If you have consented to the processing of your information, we may send you marketing materials by mail, email, phone, SMS, or other electronic messaging services.
There are times when we receive your contact information from brokers and other traders.
This clause describes your rights in relation to your personal information. Exceptions may occur among all of the listed rights, conditions may subject to change.
You have the right to receive personal information for free, with the exception of cases where a fee is charged to cover our administrative expenses for providing personal information for: unreasonable or excessive/repeated requests, or further copies of the same information.
We may also refuse to provide repeated personal information.
It can take a long time to process your request. The response to the request can last up to one month from the moment we received your request. The reason behind that is the fact that sometimes it will take longer to process the request, you will be notified about this.
You have the right to confirm that your personal information is being processed, access yours and other specific information.You have the right to request copies of the paper and electronic records related to you that we store, transfer, or use. To process your stocks, we may need your personal information so we can find the personal information you are requesting.
You have the right to receive the correction of the inaccurate personal information from us. You can contact us with a request to make adjustments to the personal information that we store in case it is incorrect. Before making adjustments, we will check it and, if we agree with you, we will correct our records. We will also let you know if we do not agree to change the data. You can tell us in writing that you think our notes are still incorrect, and we will include your statement on the to-do list.
You can fill in the additional data yourself. After the changes are made, we will notify all third parties to whom we transmitted your personal information that you have made a request for correction.